Managed Services

Stability: The Goal of Technology Management

Stability, serenity, equilibrium—these aren't words often associated with small-business IT. things get crazy around here. strange errors pop up all the time, the boss can't check e-mail from home, and nobody can get the color printer to work, but you soldier on anyway; you're too busy to call anyone to come look at it. Yet you wonder—what do other companies do?

The secret is Managed Services: a powerful offering from Net Friends that helps keep IT costs under budget while giving you privileged access to experts working behind the scenes to keep your business running smoothly. Sound too good to be true?

How it Works

The premise of Managed Services is simple: the more standardized your IT systems are, the more cheaply they can be managed; the more your it systems are monitored and maintained, the less frequently they will fail (failure is expensive). Some IT firms think Managed Services is a license to push you toward systems that cost them little but don't actually meet your business needs. At Net Friends, we take the time and effort to establish standards based on your needs, not our convenience. We understand that Managed Services means implementing your executive decisions in the best way possible.

Why Managed Services?

• Your IT budget is consistent and predictable, month after month.
• No need to justify the cost of every support call—it's all covered.
• We fix problems before you notice them. Then we fix the problems behind the problems.
• We act as go-between and brain trust any time you purchase equipment or deal with vendors.
• You get access to:
  - Our constant attention
  - Our complete resources
  - Our top minds

Instead of being just another contractor, Net Friends becomes your partner, sharing your goals and incentives. It's symbiosis—a mutually beneficial relationship.

Managed Services is designed for clients who:

• Already have or want a dedicated or fixed IT budget
• Want to set company standards for workstations and servers
• Are tired of making frequent IT decisions or judgement calls
• See a need for remote system monitoring to prevent downtime

Getting Started

To enroll in Managed Services, you should first select the units you want to cover. Then we'll look at whether any work is needed on those units before your coverage begins.

Phase 1: Determine covered systems
We'll draw up a contract so you can see exactly what we're promising and how much it will cost each month. We'll also help you determine exactly which computers, software, and devices should be covered by the contract and which should be excluded.

Phase 2: Stabilize the infrastructure
We'll bring in top engineers and consultants to examine every inch of your networks, servers, and workstations. We inspect each component and repair anything that looks troublesome. We'll also document how your systems work and how to respond rapidly to downtime and disasters.

Phase 3: Ongoing coverage
Once all systems are stable, the contract goes into effect, and you'll begin enjoying smooth IT performance at a consistent low cost. You can add or remove covered systems at anytime.

To find out how one of these agreements can stop hardware and software failure from costing you money, prevent huge IT bills, and get your IT partner working proactively to prevent problems, contact Net Friends today.